SMALL GROUP TOUR INCLUSIONS: 

• All continental Light lunches and dinners as outlined in the itinerary. Wine with dinner.
• All transfers to/from Bari on arrival/departure
• Bi-Lingual Hosts for the duration of your tour
• Day tours to itinerary locations; maps
• Welcome pack
• Wine tasting at selected vineyards/establishments
• All travel to and from tour locations as detailed on itinerary

NOT INCLUDED IN TOUR PRICE:

• Airfares
• Airport taxes
• Travel insurance, however, please note that travellers on Travel Puglia tours must have comprehensive travel insurance. We will require evidence including policy number and insurer’s name.
• Entry fees to museums/galleries and other places wherever entry fees apply
• All lunches and meals not specifically listed on your
• All personal

CUSTOMISED ITINERARY / PRIVATE GROUP TRAVEL OPTIONS:

Please refer to Inclusions & Exclusions outlined on your itinerary.

EMERGENCY CONTACT DETAILS:

Travel Puglia requires emergency contact details during your travel with us. This information should be provided upon confirmation of your booking.

ARRIVAL AND DEPARTURE TIMES (Small Group Tours):

All tours are based on a Saturday to Saturday stay.

Check IN: 3.00 pm Saturday – Earlier check-in is not available Check OUT: 9.00am Saturday – Later check-out is not available

TOUR GROUPS:

Our tour groups have been designed for a group of no more than 12 people per week to ensure that your needs and enjoyment is always our top priority. Tours and tariffs are subject to change.

PRICES, DEPOSITS, AND PAYMENTS:

Prices shown are per person, double occupancy. A single supplement of $750 will apply to single occupancy.

The deposit is 25% of the overall tour price, or as listed on the tour registration form is required at time a booking is confirmed. No booking will be reserved until the prescribed deposit is received.

Balance of the payment will be due within 60 days of booking confirmation.

If your booking is made within 56 days of the departure date the full amount is payable at the time of booking.

 

PAYMENT OPTIONS – AUSTRALIAN CLIENTS

CREDIT CARD

We accept all credit cards. Surcharges range between 1.5% – 1.8% and will be applied to your payments. AMEX ‘Pay with Points’ is also available on our products.

These payments are made through our Customer Payment Link https://pay.travelpay.com.au/tvlpuglia

 

PAYID

This is the faster and more secure way to make bank payments.

1. Log into your internet banking, either APP, phone or
2. Go to ‘Pay someone’, and choose PayID via email address
3. Enter [email protected]
4. PayID business name will be displayed to them alongside TravelPay
5. Enter the amount and a description (eg. Payment Reference, name etc)
6. Process payment

PAYTO (PAY WITH BANK)

PayTo is a new and faster way to pay directly from your bank account. Use the Customer Payment link to process a card payment from your bank. Using the customer payment link, choose payment form of PayTo.

1. Fill out Bank Account Name, BSB & Account Number
2. Process payment
3. Approve payment within your banking

PAYMENT OPTIONS – OVERSEAS CLIENTS

CREDIT CARD

Payments are accepted via the PayPal platform. A surcharge of 2.5% will be applied to your payments.

EFT/WIRE TRANSFERS

You can transfer directly into our EU, US or CA local bank account, these details will be provided along with your invoice. No fees apply.

Upon receipt of the deposit amount, Travel Puglia will provide an updated invoice detailing the payment received and future amounts due and their respective due dates.

Should the final payment fail to reach us by the date specified on your invoice, Travel Puglia reserve the right to cancel the booking. Normal cancellation fees shall apply.

CANCELLATIONS AND REFUNDS:

All tours, travel arrangements, accommodation and other associated provisions are secured upon the receipt of the BookingConfirmation form and payment of the deposit amount. The amount charged for tour packages is inclusive of all associated tour disbursement costs, overheads, ground staff costs, advertising, and administration costs.

In the event of the cancellation of a tour, a cancellation fee will apply as follows:

Cancellation Period & Applicable Cancellation Fee

• At any point after confirmation of booking – Initial deposit of 25% (or otherwise specified) is non refundable.
• Greater than 60 days from the tour commencement date – 40% of the total Tour Cost.
• Within 60 days but more than 30 days of the tour commencement date – 60% of the total Tour Cost.
• Within 30 days of the tour commencement date – 100% of the total Tour Cost.

 

The cancellation date shall be deemed to be the date of receipt of written confirmation of the cancellation.

Where tours have been booked and paid through a third party such as a travel agent or travel manager and such commissions havebeen paid to a third party, the amount of commission paid shall be deducted from any refundable amount.The amount of refund will the amount paid less the applicable cancellation fee.

No refund will be paid should you fail to join a tour for any reason. Failure to join the tour shall be deemed to be a tour cancellation within 30 days of the tour start date.

No refund amount will be paid should you leave a tour after it has commenced for any reason.

Refunds are not paid for non-medical personal problems, air carrier delays or cancellations, inability to obtain passports, business problems or emergencies etc.

If you leave a tour for any reason after it has commenced we are not obliged to provide a refund for unused services such as meals and the like, if you fail to join a tour or join it after its departure or leave it prior to its completion a refund will not be paid.

In the unlikely event that Travel Puglia cancel the tour, except for reasons stated in the exception clause below, you would be entitled to a 100% refund within 4 weeks of the tour cancellation date.

Exception: In the event the tour cannot proceed and is cancelled by Travel Puglia due to Government actions, or any other non Travel Puglia business cause, including but not limited to acts of God, acts of terrorism, war, strikes, quarantine or other causesbeyond Travel Puglia control, you would be entitled to a transferable travel credit equal to the full amount paid up to the date of cancellation. Such a credit would be transferrable to any party you wish to nominate and will be valid for 12 months from date of cancellation.

INSURANCE:

It is strongly recommended you purchase your own travel insurance to cover cancellation coverage, airline tickets, trip delay, lost luggage or any potential medical expenses.

LUGGAGE:

You are allowed one suitcase and one carry-on bag. If you exceed this limit there may not be space in the vehicle to transport your excess luggage and it will be at your own expense to have it transported throughout the tour. We suggest that you bring a day pack for carrying water, guide books, jacket, rain gear, etc.

LEVEL OF FITNESS:

Although our tours are leisurely paced there is a certain amount of walking involved daily. Comfortable shoes are recommended. Age is not important as long as you are physically fit. Our tours are not suited for anyone who has serious problems with knees, back or heart.

SINGLE TRAVELLERS:

We have space available for one or two singles on each of our tours. They are provided with single-use double rooms. The additional single supplement cost will apply.

PRICES:

Our recommended tours and dates, as listed in our web site, are guaranteed once a booking is confirmed. Your additional expenseswill be for non-included meals, moderate tipping where appropriate, and personal sightseeing or shopping.

LIMIT OF LIABILITY:

No responsibility is accepted for any loss, expense, accident, injury, or damage to any person or property due to the actions or omissions of any person, or any cause, including but not limited to acts of God, acts of terrorism, war, strikes, defects in machinery, breakdown of equipment, weather, quarantine, negligence, loss of baggage, or other causes beyond our control, such losses being the responsibility of the guest.

 

MEMBERSHIP ON TOUR:

Travel Puglia reserves the right to accept, reject, or not retain any person as a tour participant whose condition or general deportment impedes the operation of the tour or, in the opinion of the tour manager, affects the rights and enjoyment of otherguests. A guest not retained on tour shall have no cause for complaint or refund, and shall bear any and all extra expenses that ensue.

PHOTOS & MEDIA

In accepting our Terms and Conditions, you acknowledge that photos and videos may be taken during your time with us and may be used by Travel Puglia on our website, social media, or in other promotional materials. If you prefer not to appear in any images,you must let us know in writing before your time with Travel Puglia commences, and we will take all reasonable steps to respect your wishes.

TOUR CHANGES:

All information on this website is, to the best of our knowledge, correct. However, we reserve the right to make changes in accommodations, visits, and itineraries at any time should it become necessary or desirable. Delays or itinerary changes causedby strikes, bad weather, traffic, or other unforeseen circumstances are beyond our control and we are not obliged to pay guests compensation.

ANIMALS:

Our tours are not pet friendly.

DEFINITIONS

Our:      Shall mean Travel Puglia We: Shallmean Travel Puglia

You:     Shall the person travelling/or agent Guest: Shall theperson travelling on the tour